Initial consultation: All our projects start with a consultation session to discuss the client's requirements and understand their vision. Delivery schedule: The implementation duration and delivery schedule are agreed with the client at the beginning of the project, based on the scope of work. Adjustments may be made to the schedule based on client updates or order changes. Modifications: All projects include a set number of modifications free of charge. Any additional modifications after that will be at an additional cost depending on the scope of the modification. Payment methods: Payments are divided into partial payments based on the progress of the project. All payments and appointments are agreed with the client to ensure transparency.
Quality Assurance: We are committed to using the highest quality materials and designs, ensuring that all products and designs are sustainable and high-performance. Customer Satisfaction Guarantee: We are committed to providing a business experience that meets customer expectations. In the event of dissatisfaction with any part of the project, we pledge to provide satisfactory solutions within the limits of the original agreement. Warranty period: The warranty period varies based on the type of project. Please contact us to find out the details of the warranty period for each service. Maintenance and support: We provide maintenance and support services for some designs (determined according to the type of project), to ensure continuity of quality of work and achieve customer comfort.
Strict Confidentiality: We respect the privacy of all clients and ensure the confidentiality of all information and projects we undertake. Use of images and projects as examples: No images or examples from client projects will be used in marketing or presentation without the client’s written consent. Contact Data: We retain client information only for the purposes of communication and providing Services, with a commitment not to share them with any third party.
Communication channels: We are committed to providing multiple channels of communication (phone, email, communication applications), and customers can contact us at any time for inquiries or support. Quick response: We strive to respond to all inquiries as quickly as possible, to ensure a flexible and easy experience for all customers. After-service follow-up: We communicate with the client after the completion of the project to ensure his complete satisfaction with the results and to ensure that all his needs are met.
Cancellation of projects: Projects can be canceled in the initial stages, according to conditions agreed upon at the start of the project. Please contact us to discuss the details of cancellation or postponement of the project. Refund: A portion of the amount paid will be refunded based on the stage the project reached upon cancellation, according to the agreement between the two parties.
We are committed to providing the highest levels of service and professionalism, and we strive to achieve a satisfactory and unique experience for each customer. We welcome any inquiries or comments, and we look forward to working with you to achieve your vision and transform your spaces into inspiring and comfortable environments.
Informations
Branch I
Karrada - Arsat Al Hindiyah - Al Saddah Street
07711777575
Branch II
Al-Mansour - Al-Daoudi - Al-Tanaki Street
07722777575
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